Terms of Service

Last Updated: July 21, 2026

OVERVIEW

Welcome to Moka. The terms "we," "us," and "our" refer to Moka, operated by Vortec LLC LTD.

Moka operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services") to provide you with a seamless shopping experience. Our store is powered by Shopify.

By accessing, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian.

When placing an order or creating an account, you agree to provide accurate, complete, and current information, including your name, billing address, shipping address, email address, and payment details.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

SECTION 2 – OUR PRODUCTS

We strive to display our products as accurately as possible. However, product colours and appearance may vary depending on your device, monitor settings, and lighting.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase our products.

We reserve the right to accept or decline any order for reasons including but not limited to:

• Product availability
• Pricing errors
• Payment verification issues
• Suspected fraud
• Violation of these Terms

Your order is considered accepted only after payment has been processed and you receive an order confirmation.

Returns and refunds are subject to our Refund Policy.

SECTION 4 – PRICING AND PAYMENT

All prices displayed on our website are shown in the applicable currency.

Prices may change without prior notice.

Unless otherwise stated, prices do not include shipping fees, customs duties, import taxes, or other applicable charges.

You agree to provide accurate payment information and authorize us to charge your selected payment method for your order.

SECTION 5 – SHIPPING AND DELIVERY

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

• Shipping carriers
• Customs inspections
• Weather conditions
• Public holidays
• Events beyond our reasonable control

Ownership and risk of loss transfer to you once your order has been delivered to the shipping carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including but not limited to logos, text, graphics, product images, videos, icons, trademarks, website design, and software, is the property of Vortec LLC LTD or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or exploit any content without our prior written permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or services over which we have no control.

Your use of such tools is entirely at your own risk and subject to the third party's terms and conditions.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of any third-party websites and encourage you to review their terms before using them.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify.

While Shopify provides the platform used to operate our online store, all purchases are made directly with Moka.

Shopify is not responsible for any products, customer service, warranties, refunds, or transactions between you and Moka.

SECTION 10 – PRIVACY POLICY

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our website, you consent to our Privacy Policy.

SECTION 11 – FEEDBACK

If you submit reviews, suggestions, comments, or other feedback, you grant us a worldwide, perpetual, royalty-free license to use, modify, publish, and display such feedback for marketing, operational, or business purposes.

We are under no obligation to compensate you for any feedback provided.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally, there may be typographical errors, pricing mistakes, or inaccuracies on our website.

We reserve the right to correct any errors, update information, or cancel orders if any information is inaccurate, even after an order has been placed.

SECTION 13 – PROHIBITED USES

You agree not to use our Services:

• For any unlawful purpose.
• To violate any laws or regulations.
• To infringe upon intellectual property rights.
• To distribute viruses or malicious software.
• To interfere with the operation or security of our website.
• To collect or misuse personal information belonging to others.
• To attempt unauthorized access to our systems.

Violation of these Terms may result in suspension or termination of your access to our Services.

SECTION 14 – AUTOMATED ACCESS

You may not use automated software, bots, scraping tools, artificial intelligence agents, or similar technologies to access or interact with our Services without our prior written permission.

We reserve the right to block or restrict automated access at our sole discretion.

SECTION 15 – TERMINATION

We reserve the right to suspend or terminate your access to our Services at any time if we believe you have violated these Terms or applicable laws.

Any obligations or liabilities incurred before termination shall survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

Our Services and products are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we make no warranties regarding the uninterrupted availability, accuracy, reliability, or suitability of our Services.

Nothing in these Terms limits your statutory consumer rights.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Vortec LLC LTD, its directors, officers, employees, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or products.

Our total liability for any claim relating to an order shall not exceed the amount paid for that order.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Vortec LLC LTD, its directors, employees, affiliates, and partners from any claims, liabilities, damages, costs, or expenses arising from your breach of these Terms or misuse of our Services.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Moka regarding your use of our Services.

SECTION 21 – ASSIGNMENT

You may not assign or transfer your rights under these Terms without our written consent.

We may assign or transfer these Terms without restriction.

SECTION 22 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer protection laws provide otherwise.

SECTION 23 – CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with the revised "Last Updated" date.

Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

SECTION 24 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

Moka

Operated by Vortec LLC LTD

Email: hello@joinmoka.com