Return & Refund Policy

At Moka, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition that you received it.
• Be returned in its original packaging with any tags or accessories included.
• Be accompanied by proof of purchase (such as your order confirmation or receipt).

To request a return, please contact us at hello@joinmoka.com.

If your return is approved, we'll provide instructions on how and where to send your package.

Return Address:

[Insert Your Return Address Here]

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

Unless your item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, contact us at hello@joinmoka.com as soon as possible. Include your order number and clear photos of the issue so we can resolve it promptly.

If the issue is confirmed, we'll arrange an appropriate replacement, refund, or other suitable solution at no additional cost to you.

Non-Returnable Items

For hygiene reasons, we cannot accept returns of wearable support products (including compression socks, ankle braces, or similar items) that have been worn, washed, or are not in their original condition, unless they are faulty.

We also cannot accept returns for:

• Personalized or custom-made products
• Gift cards
• Products marked as final sale or clearance (unless faulty)
• Items damaged through misuse or normal wear and tear

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you'd like a different size or product, please return your eligible item for a refund and place a new order once your return has been approved.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@joinmoka.com.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

To qualify, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws, including your rights under UK consumer legislation where applicable.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: hello@joinmoka.com